FAQ

This page will hopefully answer any questions you may have prior to the Toronto Sailor Moon Celebration. If you still have questions, please contact us and we will do our best to help you out.

 

Where is the Toronto Sailor Moon Celebration being held?

The Toronto Sailor Moon Celebration is being held at the Ontario Science Centre in Toronto, Ontario. Check out our location page for more detailed information and directions.

What time is the Toronto Sailor Moon Celebration?

The event is open to attendees from 11am to 9pm. Registration opens at approximately 10am for attendees.

Where can I find a schedule of the events and activities?

Our 2017 schedule is here. We also have printed schedules at the event.

For comparison of how programming has changed, here is our 2016 schedule.

How much are tickets?

Early bird tickets are $20 for general admission, please use the code NEWMOON to save $5 per ticket on our online ticket site until April 1st. After early bird sales end, general admission pre-reg tickets are $25 each. If you wish to purchase children’s tickets (which are $5 off general admission), you will need to email us to pay via Paypal or etransfer.

Tickets at the door are $30 for general admission and $25 for children 6-11. Children 5 and under are always free.

The SeraSymphony featuring Jennifer Cihi concert tickets are extra. Complete information for concert ticket pricing is available here.

How much are children’s tickets?

Children 5 years and under are free. Children 6-11 will receive $5 off the current adult ticket price.

Where can I purchase tickets?

Tickets for the convention are available from our ticket page until one week before the event. After that time, they can be purchased at the door of the event. We do not make special trips to sell tickets, but they may be made available at our discretion (e.g. at other events). Please watch for announcements of locations where we will have in-person ticket sales available. Upcoming event appearances where you can purchase tickets in cash (or by credit card if service is available) are listed on our ticket page.

How do I receive my tickets?

Please keep a copy of your receipt/eticket. You will need it for signing in at our registration desk on the day of the event. You may show a printed copy of your receipt/eticket or a copy on an electronic device in order to pick up your badges at registration. We do not mail tickets. All receipts and etickets have a unique identification number and will be cross-referenced at registration so that you can pick up your badge(s).

What is the refund policy?

If you require a refund for any reason of early bird and/or pre-registration tickets, the request must be sent in writing no later than June 17, 2017. Exceptions may be made in extenuating circumstances only, at the discretion of the organizer.

Refund requests received after the refund deadline will be denied, but you may transfer or resell the pass(es) to someone else at cost. Persons found to be scalping tickets at a profit risk being banned from the event.

All refunds are subject to a processing fee.

At door ticket sales are NOT REFUNDABLE.

Do I have to purchase Science Centre admission to attend the event?

Admission to Science Centre exhibits is optional and can be purchased separately.

Are the Science Centre exhibits included with my ticket(s)?

No, admission to Science Centre exhibits is not included with event admission. You can optionally purchase admission to the exhibits at a 20% discounted rate with proof that you are attending the event.

What discounts can I get at the Science Centre with my convention admission?

Parking is discounted to $5, admission to the exhibits is discounted 20% with proof that you are attending the event, and IMAX movies are discounted 20% with proof that you are attending the event.

What is the Accessibility Policy?

If you have a disability that requires having an attendant to assist you, the attendant will be admitted free to the convention. Please discuss your request for any accommodations with us in advance via email or be prepared to discuss your request for any accommodations in person to our registration manager. We endeavour to accommodate all reasonable requests.

The Ontario Science Centre is a fully accessible venue. Participants in the Toronto Sailor Moon Celebration who require the access of elevators can use the elevator near the main entrance to travel between the levels of the event. Attendees are asked to give priority access to participants with mobility aids or strollers. In the event that this elevator is malfunctioning and you need to use an elevator, please request an escort from Science Centre staff to a secondary elevator and they will assist you.

The floor plan of the event is designed to be accommodating for mobility aids and strollers, please note that some of the depictions on the floor plan are not exact and select items may be moved as needed to better accommodate for accessibility than shown. Participants using wheelchairs will be able to sit along aisles in panel rooms and any attendant may use the seat next to them. If you need assistance finding appropriate seating as/for a person with a disability and/or an attendant, please ask our convention crew to help you.

All pathways in the event space should be able to accommodate a minimum of one wheelchair width, depending on how many people are in the general vicinity. If you have difficulty accessing any areas, please request assistance from a member of our convention crew.

Please note that this year we will be airing a movie that includes some flashing lights. If you are prone to seizures triggered by flashing lights, we request that you avoid this screening or at least the scene featuring this effect for your own safety. A warning will be made before the movie starts as a precaution.

Please also note that while we may have crew members with sign language skills, we do not have any sign language interpreting planned for the event. Please plan accordingly so that you can communicate your needs and enjoy the event. If you require sign language assistance, please ask to speak to our volunteer coordinator. Registration will be equipped with pens and paper for writing any requests as needed.

The Science Centre also has a selection of accessible parking spaces. Please ensure that you have the appropriate permit displayed to use them.

How do I find the event space?

There will be directional signs leading you to the event space. Our registration desk is on the mezzanine near the escalators. You just need to go up from the main entrance to find us (use the stairs, escalator, or elevator). Most activities will be taking place on the mezzanine and in the Telus room. We also have some activities taking place downstairs, but make sure you get your badge from registration first.

How much is parking?

Parking for anyone attending the Toronto Sailor Moon Celebration is discounted to $5 per vehicle on the event date. Please let the attendant know that you are attending the Sailor Moon event.

Do guests of honour charge for autographs?

Yes, normally guests of honour do charge a nominal fee for autographs. Autographs are $10-$20 depending on the item and depending on the guest. Some guests may charge $10 for photos as well. Our cosplay guests may have prints and/or costumes available for sale and will be displaying their pricing on their tables at the show.

*Please note that pricing is subject to change at the discretion of the guests.*

Pricing for any other items that the guests of honour will have available for purchase will be clearly displayed at the event.

What is the policy on pets?

Pets are NOT allowed at the Ontario Science Centre. Only service animals with proper identification are allowed in the building.

What is the cosplay policy/dress code?

The Ontario Science Centre is a family friendly space. Cosplay is encouraged at our event, but all cosplay should provide adequate coverage. All areas that should be covered by a bathing suit need to be covered at all times at the Toronto Sailor Moon Celebration and while in the Ontario Science Centre. If you are not adequately covered, you may be asked to change clothing. No nudity. No thongs. Bikini tops are okay but must provide adequate coverage.

What is the policy on cosplay weapons and props?

Cosplay weapons and props are allowed, with some restrictions. No real swords will be allowed, even for a cosplay prop, and will be confiscated. Obviously fake swords used as cosplay props are allowed. Small wooden baseball bats are allowed. No guns (even props) will be permitted. Archery bows are allowed but no arrows. If in doubt, please ask us if the item you are thinking of bringing is allowed.

Please note that if you bring any kind of prop or cosplay weapon against the restrictions of the Ontario Science Centre that they may be confiscated. People who are found to be using cosplay weapons to fight with other guests may be asked to leave.

Is there a coat check?

We do not operate a coat check service, however the Ontario Science Centre has many lockers available for a nominal fee that you can use to store belongings you do not wish to carry all day. We have limited storage available for convention crew only.

Are we allowed to bring alcohol?

No. This is an alcohol free event. Anyone found to have brought in alcohol will be escorted out of the event without a refund and reported to Science Centre staff.

Are there any food restrictions?

This year our event space will be peanut and nut free due to allergy concerns. Please enjoy those items outside of the event space. You are welcome to return to the event space after washing your hands.

Is there any food available on site/nearby?

Café Moonlight, which is the special ticket café within the event space, will have a selection of desserts and beverages available on site for purchase. There is also a Tim Horton’s near the main entrance of the Science Centre that you can access without exhibit admission.

There are a number of restaurants outside the Science Centre. There is a selection of options across the street and some additional restaurants a short walking distance, just past Eglinton avenue. There is also a grocery store at Don Mills and Eglinton avenue.

What is the policy for photography?

You can take photos and video in general, but you can’t have a dedicated space in our event area unless you pay for exhibitor space. You also cannot be charging people for photos in our event space without being set up as an exhibitor.
 
Our guests may have some restrictions for photography and video, which will be stated as they apply (e.g. no videos of demos without the permission of the person doing the demo, no flash photography during any concert type events for safety reasons, no video during concerts without express approval). Generally our guests are all fine with photos and videos being taken.
 
Any photos you take can’t interfere with traffic flow or general enjoyment of attendees. Always ask permission for taking pictures of children, and it’s usually a good idea to ask permission for anything but crowd shots too so that you get better pictures.
 
Outside the event space, please make sure you abide by any rules of the Ontario Science Centre.